Privacy policy

Last updated: May 9, 2026

Giaga LLC d/b/a Giaga operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, request an exchange, complete another transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details, including your name, address, billing address, shipping address, phone number, and email address.
Financial information, including credit card, debit card, financial account numbers, payment card information, transaction details, form of payment, payment confirmation, and other payment details.
Account information, including your username, password, security questions, preferences, and settings.
Transaction information, including the items you view, put in your cart, add to your wishlist, purchase, return, exchange, request to exchange, or cancel, and your past transactions.
Return and exchange information, including your order number, full name, item details, requested size or replacement item, photos of defective or damaged items, condition of the item, tag status, shipping details, and communications related to exchange requests.
Communications with us, including the information you include in communications with us, for example, when sending a customer support inquiry or exchange request.
Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information, including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
SMS marketing information, including your mobile phone number, SMS opt-in status, SMS consent records, message interaction data, and related information necessary to operate our text messaging program.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, make a purchase, request an exchange, communicate with us, opt in to receive marketing communications, or otherwise provide us with your personal information.
Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide you with the Services, including to perform our contract with you, process your payments, fulfill your orders, remember your preferences and items you are interested in, send notifications to you related to your account, process purchases, exchanges, or other transactions, create, maintain, and otherwise manage your account, arrange for shipping, facilitate eligible exchanges, enable you to post reviews, and create a customized shopping experience for you, such as recommending products related to your purchases.

This may include using your personal information to better tailor and improve the Services.

Returns, Exchanges, and Refund Policy Information

We may use your personal information to review, process, approve, deny, or otherwise manage exchange requests in accordance with our Return and Exchange Policy.

At Giaga, all sales are final. We do not offer monetary refunds or cancellations once an order has been processed. By completing your purchase, you agree to our Return and Exchange Policy and any other applicable terms posted on our website.

If your order arrives defective, damaged, stained, torn, or in poor condition, you may request an exchange for another item of equal value. To review and process this type of request, we may collect your order number, full name, contact information, item details, clear photos showing the issue, shipping information, requested replacement item, and related communications.

Customers must contact us within 5 days of receiving the order, provide clear photos showing the issue, and ensure that the item is unworn, unwashed, and has all original tags attached. Once an eligible request is approved, Giaga may cover the shipping cost for the replacement item. Customers may receive the same item, if available, or choose another item of equal value.

Giaga does not offer monetary refunds.

If the selected size does not fit, customers may request a size exchange depending on inventory availability. To process a size exchange request, we may collect and use your order number, full name, contact information, original item details, requested size, shipping information, and related communications.

Customers are responsible for all shipping costs related to size exchanges, including return shipping and reshipping of the new size. Original shipping costs are non-refundable. Items must be unworn, unwashed, and returned with original tags attached.

We do not accept exchanges for worn or washed items, items without original tags, items damaged after use, or final sale or promotional items if applicable.

Giaga reserves the right to deny any exchange request that does not meet the requirements outlined in our Return and Exchange Policy.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously purchased, viewed, added to your cart, or other activity on the Services.

Where required by law, we will obtain your consent before sending you marketing communications, including SMS marketing messages.

SMS Marketing and Text Messages

If you opt in to receive SMS messages from Giaga LLC d/b/a Giaga, we may use your phone number and related consent information to send you text messages, including order-related notifications, abandoned checkout reminders, marketing offers, transactional messages, and requests for reviews.

By providing your phone number and consenting to receive SMS messages, you agree that we may send recurring text messages to the phone number you provided. Message frequency varies. Consent is not a condition of purchase. Message and data rates may apply.

You may opt out of receiving SMS marketing messages at any time by replying STOP to any text message we send you, or by using the unsubscribe link provided in our messages where available. We may also honor other requests that clearly express your desire to opt out.

For help, reply HELP to the number you received messages from, or contact us at hello@giagawear.com.

Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners, for the purpose of enabling and operating our text messaging program.

Our website uses cookies and similar technologies to keep track of items you place in your shopping cart, including when you have abandoned your checkout. This information may be used to determine when to send cart reminder messages via SMS.

Security and Fraud Prevention

We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services.

If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else.

Communicating with You

We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you, to review exchange requests, to communicate about orders, purchases, exchanges, shipping, and customer service matters, and to maintain our business relationship with you.

Legal Reasons

We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With vendors, service providers, and other third parties who perform services on our behalf, such as website hosting, IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, shipping, returns and exchange processing, marketing services, SMS messaging services, and email communication services.
With messaging partners, only as necessary to enable and operate our text messaging program. Opt-in data and consent for text messaging will not be shared with third parties except for messaging partners for the purpose of enabling and operating our text messaging program.
With fulfillment, shipping, and delivery partners as needed to process orders, deliver products, manage exchanges, and provide replacement items where applicable.
With business and marketing partners to provide marketing services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct, request us, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products, process an exchange, or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations, including to respond to subpoenas, search warrants, and similar requests, to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt out of those uses where indicated on the Services or by contacting us using the contact details provided below.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, personalize your experience, deliver relevant ads, analyze site performance, help remember items in your cart, support checkout functionality, improve security, and better understand how visitors interact with the Services.

Some cookies are essential for the website to function properly. Optional cookies for personalization, analytics, and advertising will only be used where required with your consent.

You may be able to manage your cookie preferences through the cookie banner, browser settings, or other tools made available on the Services. Please note that disabling certain cookies may affect the functionality and performance of the Services.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites.

Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party.

Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction.

If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell,” as those terms are defined in applicable law, personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide you with Services, process your order, manage an exchange request, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know

You may have a right to request access to personal information that we hold about you.

Right to Delete

You may have a right to request that we delete personal information we maintain about you.

Right to Correct

You may have a right to request that we correct inaccurate personal information we maintain about you.

Right of Portability

You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

Right to Opt Out of Sale or Sharing for Targeted Advertising

Depending on where you reside, you may have a right to opt out of the “sale” or “sharing” of your personal information or to opt out of the processing of your personal information for purposes considered to be “targeted advertising,” as defined in applicable privacy laws.

You can exercise your rights to opt out of those uses where indicated on the Services or by contacting us using the contact details provided below.

Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt out for the device and browser that you use to visit the website, where required by applicable law.

To learn more about Global Privacy Control, you can visit:
https://globalprivacycontrol.org/

Other than the Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent from your web browser or device.

Managing Communication Preferences

We may send you promotional emails and text messages where permitted by law.

You may opt out of promotional emails at any time by using the unsubscribe option displayed in our emails.

You may opt out of SMS marketing messages at any time by replying STOP to any text message we send you, or by using the unsubscribe link provided in our messages where available.

If you opt out, we may still send you non-promotional communications, such as messages about your account, orders, purchases, exchanges, or other transactions.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law.

In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we may require that the agent provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us.

We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below.

Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or to lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or any equivalent contracts issued by the relevant competent authority of the United Kingdom, as applicable, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at:

Giaga LLC d/b/a Giaga
1585 Central Park Ave
Yonkers, NY 10710-7400
United States

Email: hello@giagawear.com